Terms and Conditions

By using this site you agree to the terms and conditions of Hidden Creek Consortium Pty Ltd.

Master Club Terms & Conditions

I understand that;

as a member I commit to two separate payments in return for receiving two wine deliveries per annum (Autumn & Spring) and hereby authorise you to debit my card with the cost of the wine packages prior to despatch.

I commit to a minimum membership term of 12 months which will roll-over annually until I advise otherwise.

the cost of the wine packs are pre-determined at a flat rate and reviewed annually and that the postage cost is the only variable cost. My delivery address will determine the postage fee for each delivery.

that contact will be attempted with me prior to each delivery, and a maximum of three attempts to contact me will be made. If I am not able to be contacted, the wines will be sent to my address on file and my card will be debited automatically.

if I wish to cancel my membership after the minimum membership period of 12 months, I will notify Hidden Creek via email or phone call.

there is a grace period in which to cancel my initial subscription of 10 working days from sign-up should I change my mind. This does not apply if the wines have already been despatched or delivered.

Hidden Creek reserves its right to review pricing annually and that I will be notified of such changes no less that 1 month prior to the renewal date of my subscription.

the subscription can only be altered annually and therefore I will honour my commitment to both payments.

Shipping Policy

We will pack and ship your products within 3 working days. Depending on your location you will receive your items within 5 - 10 days after that. If you require your items for a specific date - please contact us to confirm it will reach you in time.

Refunds Policy

If you receive a product that is damaged, please contact us for a replacement or refund.